🚀 FreeScout GitHub Integration Module

A comprehensive GitHub integration module for FreeScout that enables support teams to seamlessly create, link, and track GitHub issues directly from support conversations. Features AI-powered content generation, intelligent label assignment, and bidirectional synchronization between FreeScout and GitHub.

✨ Key Features

Feature	Description
🤖 AI-Powered Issue Creation	Generate issue titles and descriptions automatically using OpenAI or Claude
🔗 Issue Linking	Link existing GitHub issues to conversations with intelligent search
🏷️ AI-Powered Label Assignment	Automatically populate and suggest GitHub labels in the modal based on conversation context, with configurable eligible labels in settings
📊 Sidebar Integration	View and manage GitHub issues directly in the conversation sidebar
🔄 Bidirectional Sync	Real-time status updates via GitHub webhooks
🎯 Multi-Repository Support	Work with personal, organization, and installation repositories
🛡️ Environment-Aware SSL	Automatic SSL configuration for local development environments

📸 Screenshots

Feature	Screenshot
Module Settings
Create GitHub Issue
AI-Generated Issue Content
Link Existing Issue

🏗️ Installation

Requirements

• FreeScout 1.8.0 or higher
• PHP 7.4 or higher
• GitHub Personal Access Token or GitHub App
• OpenAI or Claude API key (optional, for AI features)

Installation Steps

1. Clone the module into your FreeScout modules directory:

   cd /path/to/freescout/Modules
   git clone https://github.com/your-repo/freescout-github.git Github
   

2. Install dependencies (if any):

   cd Github
   composer install --no-dev
   

3. Enable the module (from your FreeScout project root). Skip if already enabled in the UI:

   php artisan module:enable Github
   

4. Refresh FreeScout caches so the module command is registered:

   php artisan freescout:clear-cache
   

5. Clear application cache so Laravel registers the Github commands

   php artisan cache:clear
   

6. Run the module installation command to execute this module's migrations:

   php artisan freescout-github:install
   

7. Configure the module via FreeScout Admin → Settings → GitHub

⚙️ Configuration

GitHub Settings

Navigate to Admin → Settings → GitHub to configure:

🔐 GitHub Token

• Personal Access Token: Create at https://github.com/settings/tokens
• Required Scopes: repo, read:org (for organization repositories)
• Fine-grained Tokens: Supported for enhanced security

📂 Default Repository

• Select from automatically populated dropdown
• Only repositories with issues enabled are shown
• Refresh button to reload available repositories

🌐 Webhook Configuration

• Webhook URL: https://your-freescout-domain.com/github/webhook
• Content Type: application/json (required)
• Secret: Generate a secure random string (recommended for security)
• Events: issues

🤖 AI Service Configuration

• Service: Choose between OpenAI or Claude
• API Key: Enter your OpenAI or Claude API key
• Custom Prompts: Configure AI prompt templates

🏷️ Organizations

• Comma-separated list of GitHub organizations
• Used for repository discovery with fine-grained tokens

Advanced Configuration

Custom Issue Templates

Configure custom templates for different scenarios:

AI Prompt Template:

Create a GitHub issue from this customer support conversation.

Customer: {customer_name}
FreeScout URL: {conversation_url}
Status: {status}

Conversation:
{conversation_text}

Requirements:
1. Create a clear, professional issue title (max 80 characters)
2. Create a detailed issue body with proper GitHub markdown
3. Include customer context and technical details
4. Maintain professional tone

Respond with valid JSON:
{"title": "Issue title", "body": "Issue body with markdown"}

Manual Template:

## Summary
{conversation_summary}

## Customer Information
- **Name:** {customer_name}
- **Email:** {customer_email}
- **Subject:** {subject}

## Technical Details
{technical_details}

## Original Message

{customer_message}

## Metadata
- **FreeScout URL:** {conversation_url}
- **Status:** {status}
- **Created:** {created_at}
- **Messages:** {thread_count}

🚀 Usage

Creating GitHub Issues

1. Open a conversation in FreeScout
2. Click "Create GitHub Issue" in the sidebar GitHub Issues section
3. Wait for AI generation (10-15 seconds):
   • Title and description are automatically generated
   • Labels are suggested based on conversation context and AI analysis
   • Progress indicator shows generation status
4. Review and customize the generated content if needed
5. Click "Create Issue" - issue is created and automatically linked to the conversation

Note

: GPT-5 models provide higher quality results with optimized performance (10-15 seconds). GPT-4o-mini is available for even faster responses if needed.

Linking Existing Issues

1. Click "Link GitHub Issue" in the sidebar
2. Search for issues by:
   • Issue number (e.g., "42")
   • Title keywords (e.g., "login problem")
   • Partial matches with intelligent search
3. Select the issue from search results
4. Click "Link Issue" to create the association

Managing Linked Issues

• View issue details in the conversation sidebar
• See status indicators (open/closed, labels, assignees)
• Click issue links to open in GitHub
• Unlink issues when no longer relevant
• Automatic status sync when GitHub issues are closed

🔧 Customization

Label Assignment Rules

The module provides flexible label assignment:

1. AI Content Analysis: Analyze conversation content to suggest appropriate labels
2. Manual Override: Users can always modify labels before creating issues

Status Synchronization

Configure automatic status updates:

• GitHub Issue Closed → FreeScout Conversation Closed
• GitHub Issue Reopened → FreeScout Conversation Active
• Custom Mappings: Configure via database or future admin interface

Webhook Security

Secure your webhook endpoint:

1. Generate webhook secret in GitHub repository settings
2. Configure secret in FreeScout GitHub module settings
3. Automatic signature verification prevents unauthorized requests

🔍 Technical Details

Architecture

Github/
├── Config/                 # Module configuration
├── Database/
│   ├── Migrations/        # Database schema
│   └── Seeders/          # Initial data
├── Entities/             # Eloquent models
│   ├── GithubIssue.php
│   └── GithubIssueConversation.php
├── Http/
│   ├── Controllers/      # API endpoints
│   └── routes.php       # Route definitions
├── Providers/           # Service providers
├── Public/             # Assets (CSS/JS)
├── Resources/views/    # Blade templates
├── Services/          # Business logic
│   ├── GithubApiClient.php
│   ├── IssueContentGenerator.php
│   └── LabelAssignmentService.php
└── module.json        # Module metadata

Database Schema

github_issues:

- id (primary key)
- number (GitHub issue number)
- repository (owner/repo format)
- title (cached from GitHub)
- state (open/closed)
- labels (JSON array)
- assignees (JSON array)
- created_at, updated_at

github_issue_conversation:

- id (primary key)
- github_issue_id (foreign key)
- conversation_id (foreign key)
- unique constraint on (github_issue_id, conversation_id)

github_label_mappings:

- id (primary key)
- freescout_tag (varchar)
- github_label (varchar)
- repository (varchar)
- confidence_threshold (decimal)
- created_at, updated_at

API Integration

The module integrates with multiple GitHub API endpoints:

• Issues API: Create, update, search issues
• Search API: Advanced issue search with multiple strategies
• Repositories API: Discover user and organization repositories
• Labels API: Fetch repository labels for assignment
• Webhooks API: Receive real-time updates

Environment-Aware SSL Configuration

The module automatically handles SSL certificate verification:

// Automatic detection of local development environments
$isLocalDev = in_array(config('app.env'), ['local', 'dev', 'development']) || 
              strpos(config('app.url'), '.local') !== false ||
              strpos(config('app.url'), 'localhost') !== false;

// SSL settings adapt to environment
CURLOPT_SSL_VERIFYPEER => !$isLocalDev,
CURLOPT_SSL_VERIFYHOST => $isLocalDev ? 0 : 2,

🐛 Troubleshooting

Common Issues

Repository Loading Issues:

• Verify GitHub token has repo and read:org scopes
• Check SSL configuration for local development
• Review logs at storage/logs/laravel.log

AI Content Generation Failures:

• Verify API key is correctly configured
• Check AI service is selected (OpenAI/Claude)
• Review conversation content for API token limits

Webhook Not Working:

• Verify webhook URL is publicly accessible
• Check webhook secret matches configuration
• Review GitHub webhook delivery logs

SSL Certificate Errors (Local Development):

• Module automatically disables SSL verification for .local and localhost domains
• For other local setups, add domain detection in GithubApiClient.php

Debug Mode

Enable debug logging by adding to your .env:

LOG_LEVEL=debug

Check logs in storage/logs/laravel.log for detailed API interactions.

Performance Optimization

• Repository Caching: Repositories are cached for faster loading
• Issue Data Sync: Only essential issue data is cached locally
• Rate Limit Handling: Automatic rate limit detection and retry logic
• Webhook Processing: Asynchronous webhook processing prevents timeouts

🔒 Security Features

• Token Encryption: GitHub tokens are stored securely in FreeScout's options system
• Webhook Signature Verification: All webhook requests are cryptographically verified
• Input Sanitization: All user inputs are sanitized before API calls
• SSL Certificate Verification: Enabled by default in production environments
• Rate Limit Compliance: Automatic rate limit handling prevents API abuse

🚀 Performance

• Lazy Loading: Issue data is loaded on-demand in the conversation sidebar
• Intelligent Search: Multiple search strategies ensure relevant results
• Minimal API Calls: Smart caching reduces unnecessary GitHub API requests
• Async Processing: Webhook events are processed asynchronously

🆘 Support

For issues, feature requests, or contributions:

1. Check existing issues: Review GitHub issues for similar problems
2. Create detailed bug reports: Include FreeScout version, PHP version, and error logs
3. Feature requests: Describe use case and expected behavior
4. Pull requests: Follow coding standards and include tests

📄 License

This module is released under the same license as FreeScout. See the FreeScout license for details.

🙏 Acknowledgments

• FreeScout Team: For the excellent help desk platform
• GitHub API: For comprehensive API access
• OpenAI/Anthropic: For AI-powered content generation
• Community Contributors: For feedback and improvements

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📋 Changelog

v1.1.0 (August 13 2025)

• Added: GPT-4o-mini and GPT-5-mini model support with model selection in settings
• Added: Automatic label assignment in modal based on LLM suggestions from the conversation
• Added: Multi-select label interface for better label management during issue creation
• Added: Color-coded GitHub labels in modal for improved visual organization
• Enhanced: AI prompt engineering with improved context and formatting for better issue generation
• Enhanced: Error handling throughout the application with better user feedback
• Enhanced: Performance optimizations - eliminated duplicate AI calls and unnecessary repository fetches
• Enhanced: GPT-5 models now use the new Responses API with reasoning_effort: low and verbosity: low for faster response times (10-15 seconds vs 20+ seconds)
• Enhanced: GPT-5 models support up to 400,000 token context window for handling very large conversations
• Improved: Modal loading performance by avoiding unnecessary API calls
• Improved: UI/UX with better modal styling and label visualization
• Fixed: Repository dropdown error messages and improved caching

v1.0.2 (July 31 2025)

• Enhanced: Refresh functionality now fetches fresh data from GitHub API with intelligent caching
• Enhanced: Improved support for HTML tables in tickets (i.e. from a Gravity Forms submission)
• Enhanced: Added support for {customer_email} placeholder in AI-generated issue content
• Fixed: GitHub webhook 404 errors by removing CSRF middleware from webhook route
• Fixed: Conversation status sync behavior - removed automatic sync between closing tickets and GitHub issues

v1.0.1 (July 25 2025)

• Fixed: Modal z-index issues in production environments
• Improved: Environment-aware SSL certificate verification
• Enhanced: Modal positioning with automatic body placement
• Added: Comprehensive README documentation with screenshots

v1.0.0 (July 25 2025)

• Initial Release: Full GitHub integration with AI-powered content generation
• Features: Issue creation, linking, search, and bidirectional sync
• Support: Multi-repository access with intelligent caching
• AI Integration: OpenAI and Claude support for automated content generation

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👨‍💻 Credits

Developed by: Jack Arturo from Very Good Plugins

Special thanks to the FreeScout community and the contributors who helped test and improve this integration.

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Version: 1.1.0
Compatibility: FreeScout 1.8.0+
Last Updated: August 13 2025