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FreeScout Module: Let users delete their own notes.
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README.md


Logo

FreeScout Module: Delete Notes

The Module allows FreeScout users ("support agents") to delete their own notes on conversations.

View on FreeScout.shop · Report Bug · Request Feature

Required FreeScout version: 1.8.22

Translations included: 🇪🇬 Arabic 🇨🇳 Chinese (simp.) 🇨🇳 Chinese (trad.)
🇭🇷 Croatian 🇨🇿 Czech 🇳🇱 Dutch 🇬🇧 English 🇫🇷 French
🇩🇪 German 🇮🇳 Hindi 🇮🇹 Italian 🇯🇵 Japanese 🇵🇱 Polish
🇷🇺 Russian 🇸🇰 Slovak 🇪🇸 Spanish 🇸🇪 Swedish

🎁 This FreeScout Module is free of charge for private and commecial use.
We appreciate if you consider buying one of our other modules though! 🙃

Table of Contents
  1. About The Project
  2. Getting Started
  3. Contact

About The Project

The Delete Notes Module allows FreeScout users to delete their own notes, a feature that has been mentioned before, but was never implemented into FreeScout.

In order to delete notes, the user is required to have acces to the (new) "Users are allowed to delete their own notes" permission:

FreeScout user permissions dialog with new "Users are allowed to delete their own notes" option.
Not all users have to be able to delete notes.

When the permission is granted, a new entry in the thread dropdown menu will appear:

A FreeScout note with the dropdown menu opened, displaying a new option to delete the note.
How to delete a FreeScout note?

And after a simple prompt - who would've guessed - the note is gone for good.

Other users will see an action text, informing them about the deletion and date:

A FreeScout note with the dropdown menu opened, displaying a new option to delete the note.
When an admin deletes a note, the action text is omitted.

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Built With

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Getting Started

TLDR; unpack Module ZIP into /Module folder.

Prerequisites

  • Make sure you have write access to the Modules directory of your FreeScout installation.
  • The required FreeScout Version is 1.8.15. Go to "Manage" > "System" to see your current version.

Installation

  1. Download the module file (for free) from FreeScout.shop
  2. Open the FreeScout Modules folder, usually located at /var/www/html/Modules
  3. Unzip the downloaded module file into the /Modules folder
  4. Remove the ZIP file
  5. In FreeScout, go to "Manage" > "Modules"
  6. Click on "Activate" to enable the module
  7. Clear the FreeScout cache via Manage > System > Tools > Clear cache

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Contact

FreeScout.shop - service@freescout.shop

Download Link: https://freescout.shop/downloads/freescout-module-delete-notes/

Repository Link: https://github.com/FreeScout-shop/delete-notes

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