freescout/FreescoutDiscordModule
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A Discord webhook notification module for Freescout.
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README.md

Discord notification module for FreeScout

This module sends a notification to a Discord channel:

  • when a new support ticket is created by a customer
  • when an existing support ticket receives a new reply from a customer.

Buy Me A Coffee

Installation

  1. Navigate to your Modules folder e.g. cd /var/www/html/Modules
  2. Run git clone https://github.com/darktohka/FreescoutDiscordModule Discord
  3. Activate the module "Discord Notifications" via the Modules page in FreeScout.
  4. Create a new Discord webhook on Discord and copy the URL.
  5. Set up the Discord webhook URL in each mailbox you wish to receive notifications in.

Update

  1. Deactivate the Discord module
  2. Navigate to your Modules folder e.g. cd /var/www/html/Modules
  3. Delete the Discord module
  4. Run git clone https://github.com/darktohka/FreescoutDiscordModule Discord
  5. Activate the module "Discord Notifications" via the Modules page in FreeScout.

Translations

  • English

Donations

If you use this module, I would appreciate your support. Click here to donate.

Screenshots

Settings:

Customer created new ticket:

Customer updated existing ticket: