freescout/FreeFeatureRequests
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Integrates FreeScout with Simple Feature Requests for WordPress
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README.md

FreeFeatureRequests

This is a FreeScout module which integrates FreeScout with Simple Feature Requests for WordPress

create-request

Features:

  • Link FreeScout conversations with feature requests in WordPress
  • Create new feature requests from within FreeScout
    • Set the status (supports custom statuses)
    • Set the category
    • Title is automatically populated from the conversation title
    • Subscribe request to any existing WordPress user
  • View linked feature requests in the FreeScout sidebar

Wish list

  • Webhook notifications when a request status is updated (similar to the Jira module)
  • View request status in the FreeScout sidebar

Changelog

1.0.0 on October 17, 2023

  • Initial release

Installation

These instructions assume you installed FreeScout using the recommended process, the "one-click install" or the "interactive installation bash-script", and you are viewing this page using a macOS or Ubuntu system.

Other installations are possible, but not supported here.

  1. Download the latest release of FreeFeatureRequests.

  2. Unzip the file locally.

  3. Copy the folder into your server using SFTP.

    scp -r ~/Desktop/freehelp-root@freescout.example.com:/var/www/html/Modules/FreeFeatureRequests/

  4. SSH into the server and update permissions on that folder.

    chown -R www-data:www-data /var/www/html/Modules/FreeFeatureRequests/

  5. Access your admin modules page like https://freescout.example.com/modules/list.

  6. Find FreeFeatureRequests and click ACTIVATE.

  7. Copy the included WordPress helper plugin from /WordPress-Plugin/simple-feature-requests-api to your /wp-content/plugins/ directory on the WordPress site.

  8. Activate the WordPress plugin.

  9. In the WordPress admin, go to your user profile and create a new application password.

  10. In FreeScout, go to Settings >> Feature Requests and add the URL to your Wordpress site, your admin username, and application password generated in step #9.

freescout-settings

  1. Save the settings and the connection should show as Active.