freescout-support/README.md

# Free Self-Hosted Zendesk & Help Scout Alternative

<div align="center">

<img src="https://raw.githubusercontent.com/freescout-help-desk/freescout/master/public/img/logo-300.png" width="180" height="180" />
<br/><br/>

[![PHP version](https://freescout-helpdesk.github.io/img/badges/PHP-7.1%2B-blue.svg)](https://github.com/freescout-help-desk/freescout#requirements)

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**FreeScout** is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.

If you want to support the project feel free to **star this repository**. It helps to increase the visibility of the project and let people know that it is valuable. Thanks for your support!

![FreeScout](https://freescout-helpdesk.github.io/img/screenshots/screenshot.png)

## Table of Contents
   * [Demo](#demo)
   * [Features](#features)
   * [Mobile Apps](#mobile-apps)
   * [Requirements](#requirements)
   * [Installation](#installation)
   * [Cloud Hosted](#cloud-hosted)
   * [Modules](#modules)
   * [Tools & Integrations](#tools--integrations)
   * [News & Updates](#news--updates)
   * [Contributing](#contributing)
   * [Screenshots](#screenshots)

## Demo

**[Live Demo](https://demo.freescout.net)**

## Features

  * No limitations on the number of users, tickets, mailboxes, etc.
  * 100% Mobile-friendly.
  * Multilingual: English, Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Kazakh, Korean, Norwegian, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish, Turkish.
  * Seamless email integration.
  * Supports modern Microsoft Exchange authentication.
  * Fully supports screen readers (for visually impaired).
  * Built with strong focus on [security](https://freescout.net/security).
  * Web installer & updater.
  * Starred conversations.
  * Forwarding conversations.
  * Merging conversations.
  * Moving conversations between mailboxes.
  * Phone conversations.
  * Sending new conversations to multiple recipients at once.
  * Collision detection – notice is shown when two agents open the same conversation.
  * Push notifications.
  * Following a conversation.
  * Auto reply.
  * Internal notes.
  * Automatic refreshing of the conversations list without the need to reload the page.
  * Pasting screenshots from the clipboard into the reply area.
  * Configuring notifications on a per user basis.
  * Open tracking.
  * Editing threads.
  * Search.
  * And more…

Need anything else? Suggest features [here](https://freescout.net/request-feature/).

## Mobile Apps

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.

<a href="https://freescout.net/android-app/" target="_blank" rel="nofollow"><img alt="Android App" src="https://freescout-helpdesk.github.io/img/apps/android.png" width="200px" /></a> <a href="https://freescout.net/ios-app/" target="_blank" rel="nofollow"><img alt="iOS App" src="https://freescout-helpdesk.github.io/img/apps/ios.png?v=1" width="200px" /></a>

[MacOS Menu Bar App](https://github.com/jonalaniz/scouter)

## Requirements

FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a [shared hosting](https://github.com/freescout-help-desk/freescout/wiki/Choosing-a-Server).

  * Nginx / Apache / IIS
  * PHP 7.1 - 8.x
  * MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL

There are no minimum system requirements (CPU / RAM) – FreeScout will run on any system.

## Installation

[Installation Guide](https://github.com/freescout-help-desk/freescout/wiki/Installation-Guide)

Images & one-click installs:

* [Docker Image](http://freescout.net/docker/)
* [Softaculous](http://www.softaculous.com/apps/customersupport/FreeScout) (cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx)
* [Fantastico](http://ff3.netenberg.com/visitors/scripts/freescout/view) (cPanel, DirectAdmin, ISP Manager, ISP Config)
* [Cloudron](https://cloudron.io/store/net.freescout.cloudronapp.html)
* [Ubuntu](https://github.com/freescout-help-desk/freescout/wiki/Installation-Guide#interactive-installation-bash-script-ubuntu) (bash script)

## Cloud Hosted

[Cloud Hosted FreeScout](https://freescout.net/cloud-hosted/)

## Modules

* [Official Modules](https://freescout.net/modules/)
* [Community Modules](https://freescout.net/community-modules/)

## Tools & Integrations
  
  * [API](https://api-docs.freescout.net/)
  * [Migrate to FreeScout](http://freescout.net/migrate/) (from any help desk)
  * [Zapier](https://freescout.net/zapier/)
  * [Make](https://freescout.net/make-integration/) (Integromat)

## News & Updates

Don't miss news, updates and new modules!

[Email Newsletter](https://freescout.net/subscribe/) | [Facebook](https://freescout.net/facebook/) | [Twitter](https://freescout.net/twitter/) | [YouTube](https://freescout.net/youtube/) | [Telegram](https://freescout.net/telegram/) | [RSS](https://freescout.net/feed/)

## Contributing

* [Support the project by leaving a feedback](https://github.com/freescout-help-desk/freescout/issues/288)
* [Development Guide](https://github.com/freescout-help-desk/freescout/wiki/Development-Guide)
* [Todo list](https://github.com/freescout-help-desk/freescout/labels/help%20wanted)
* [Translate](https://github.com/freescout-help-desk/freescout/wiki/Translate)

## Screenshots

Dashboard:

![Dashboard](https://freescout-helpdesk.github.io/img/screenshots/dashboard.png)

Conversation:

![Conversation](https://freescout-helpdesk.github.io/img/screenshots/conversation.png)


Mailbox connection settings page:

![Mailbox connection settings page](https://freescout-helpdesk.github.io/img/screenshots/mailbox-connection.png)

Notifications:

![Notifications](https://freescout-helpdesk.github.io/img/screenshots/notifications.png)

Push notification:

![Push notification](https://freescout-helpdesk.github.io/img/screenshots/push.png)

Web installer:

![Web installer](https://freescout-helpdesk.github.io/img/screenshots/installer.png)

Login page:

![Login page](https://freescout-helpdesk.github.io/img/screenshots/freescout-login.png)