mirror of
https://github.com/WeblateOrg/weblate.git
synced 2026-07-26 14:23:58 +08:00
1b9d920d82
Move discovery into its own management panel so admins understand listing intent, eligibility, and unlink effects.
142 lines
4.6 KiB
ReStructuredText
Vendored
142 lines
4.6 KiB
ReStructuredText
Vendored
Getting support for Weblate
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===========================
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*Weblate* is copylefted libre software with community support.
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Hosting subscribers receive priority support at no extra charge.
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Prepaid help packages are available for everyone, including self-hosting users.
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Find info about current support offerings at https://weblate.org/support.
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.. _activate-support:
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Integrating support
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-------------------
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Purchased support packages can optionally be integrated into your Weblate
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`subscription management <https://weblate.org/user/>`_ interface, from where you will find a link to it.
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Basic instance details about your installation are also reported back to Weblate this way.
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.. image:: /screenshots/support.webp
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.. _support-data:
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Info sent to the Weblate
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------------------------
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* Your Weblate instance URL
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* Its site title
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* The version you are running
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* Tallies of projects, components, languages, source strings, and users
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* The public SSH key of your instance
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Additionally, if you turn on :ref:`discover-weblate`:
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* List of public and protected projects (name, URL, and website).
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.. hint::
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Check what *Discover* shows publicly in the :ref:`discover-weblate` description.
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No other data is submitted.
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Integration services
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--------------------
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* See if your support package is still valid
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* :ref:`cloudbackup`
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* :ref:`discover-weblate`
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* :ref:`support-contact`
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.. hint::
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Purchased support packages are already activated upon purchase and can be used without integrating them.
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.. _support-contact:
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Contacting customer care
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------------------------
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.. hint::
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If you do not have a support package yet, please refer to the
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:doc:`/contributing/issues` section for available community resources.
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Subscribers can reach Weblate Care directly through the following channels:
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* Email support at care@weblate.org.
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* The `customer care portal <https://care.weblate.org/>`_
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* The support form is available in the Weblate management interface after :ref:`activate-support`.
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A subscription ensures timely and reliable help with setup, maintenance, and troubleshooting.
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.. note::
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**Sending encrypted content**
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If you want to send an encrypted content, please use the public key for
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care@weblate.org with ID ``0961 62CE 141D 7FE4 B15D A9FA 73D9 298A CB26
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03F0``.
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This public key is available on the most commonly used key servers, using
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WKD or `directly from weblate.org
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<https://weblate.org/.well-known/openpgpkey/hu/7oq6zfqsndhzsmw94xm1e5yu8me8sjsx?l=care>`_.
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.. _discover-weblate:
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Discover Weblate
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----------------
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.. versionadded:: 4.5.2
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*Discover* is an opt-in service making it easier for translators to find
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other Weblate instances and communities.
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Users can browse registered sites and find projects to contribute to on
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https://weblate.org/discover/.
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Getting listed
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++++++++++++++
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.. versionchanged:: 2026.7.1
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Discover Weblate registration can be started directly from the management
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interface without manually copying the activation token.
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.. note::
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Make sure you are OK with publishing your instance name, URL, tally of projects, components, and users,
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together with names of public and protected projects for use on *Discover*.
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Use the :guilabel:`Discover Weblate` panel in the management interface to
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manage the listing.
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If you have an activated support package, list your server by clicking
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:guilabel:`Enable discovery`.
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If the instance is not connected to weblate.org yet, start the registration by
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clicking :guilabel:`Enable Discover Weblate`:
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.. image:: /screenshots/support-discovery.webp
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This opens the registration form on weblate.org and returns to your Weblate
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management interface to complete activation with discovery already enabled.
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The registration flow can be used from an account that has a support
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subscription, but it registers the Discover Weblate listing; activating a
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purchased support package is handled by :ref:`activate-support`.
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Unlinking the support package disables the Discover Weblate listing.
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All steps for listing a server manually, for example from older Weblate
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versions:
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1. Register yourself at https://weblate.org/user/
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2. Register your Weblate site at https://weblate.org/subscription/discovery/
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3. Copy the activation token into your Weblate management interface.
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4. Confirm you want your Weblate listed by clicking
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:guilabel:`Enable discovery` from the :guilabel:`Discover Weblate` panel:
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.. image:: /screenshots/support-discovery.webp
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.. _customize-discover:
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Listing customization
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+++++++++++++++++++++
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You are encouraged to provide an image (570 x 260 pixels) and description of your Weblate site
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at https://weblate.org/user/. This improves your instance’s visibility in the list.
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