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123 lines
3.7 KiB
ReStructuredText
123 lines
3.7 KiB
ReStructuredText
Getting support for Weblate
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===========================
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*Weblate* is copylefted libre software with community support.
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Hosting subscribers receive priority support at no extra charge.
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Prepaid help packages are available for everyone, including self-hosting users.
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Find info about current support offerings at https://weblate.org/support.
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.. _activate-support:
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Integrating support
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-------------------
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Purchased support packages can optionally be integrated into your Weblate
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`subscription management <https://weblate.org/user/>`_ interface, from where you will find a link to it.
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Basic instance details about your installation are also reported back to Weblate this way.
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.. image:: /screenshots/support.webp
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.. _support-data:
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Info sent to the Weblate
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------------------------
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* Your Weblate instance URL
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* Its site title
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* The version you are running
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* Tallies of projects, components, languages, source strings, and users
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* The public SSH key of your instance
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Additionally, if you turn on :ref:`discover-weblate`:
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* List of public projects (name, URL, and website).
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.. hint::
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Check what *Discover* shows publicly in the :ref:`discover-weblate` description.
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No other data is submitted.
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Integration services
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--------------------
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* See if your support package is still valid
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* :ref:`cloudbackup`
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* :ref:`discover-weblate`
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* :ref:`support-contact`
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.. hint::
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Purchased support packages are already activated upon purchase and can be used without integrating them.
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.. _support-contact:
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Contacting customer care
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------------------------
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.. hint::
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If you do not have a support package yet, please refer to the
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:doc:`/contributing/issues` section for available community resources.
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Subscribers can reach Weblate Care directly through the following channels:
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* Email support at care@weblate.org.
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* The `customer care portal <https://care.weblate.org/>`_
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* The support form is available in the Weblate management interface after :ref:`activate-support`.
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A subscription ensures timely and reliable help with setup, maintenance, and troubleshooting.
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.. note::
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**Sending encrypted content**
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If you want to send an encrypted content, please use the public key for
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care@weblate.org with ID ``0961 62CE 141D 7FE4 B15D A9FA 73D9 298A CB26
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03F0``.
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This public key is available on the most commonly used key servers, using
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WKD or `directly from weblate.org
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<https://weblate.org/.well-known/openpgpkey/hu/7oq6zfqsndhzsmw94xm1e5yu8me8sjsx?l=care>`_.
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.. _discover-weblate:
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Discover Weblate
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----------------
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.. versionadded:: 4.5.2
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*Discover* is an opt-in service making it easier for translators to find
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other Weblate instances and communities.
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Users can browse registered sites and find projects to contribute to on
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https://weblate.org/discover/.
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Getting listed
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++++++++++++++
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.. note::
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Make sure you are OK with publishing your instance name, URL, tally of projects, components, and users,
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together with names of public projects and components for use on *Discover*.
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List your server directly from the management panel if you have an active
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support subscription (:ref:`activate-support`):
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.. image:: /screenshots/support-discovery.webp
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All steps for listing a server without a support contract:
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1. Register yourself at https://weblate.org/user/
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2. Register your Weblate site at https://weblate.org/subscription/discovery/
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3. Confirm you want your Weblate listed by clicking :guilabel:`Enable discovery` from its management page :
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.. image:: /screenshots/support-discovery.webp
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.. _customize-discover:
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Listing customization
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+++++++++++++++++++++
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You are encouraged to provide an image (570 x 260 pixels) and description of your Weblate site
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at https://weblate.org/user/. This improves your instance’s visibility in the list.
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