discourse/plugins/discourse-zendesk-plugin/spec/integration/zendesk_plugin_spec.rb

# frozen_string_literal: true

RSpec.describe "Discourse Zendesk Plugin" do
  let(:staff) { Fabricate(:moderator) }
  let(:zendesk_url_default) { "https://your-url.zendesk.com/api/v2" }
  let(:zendesk_api_ticket_url) { zendesk_url_default + "/tickets" }

  let(:ticket_response) { { ticket: { id: "ticket_id", url: "ticket_url" } }.to_json }

  before do
    default_header = { "Content-Type" => "application/json; charset=UTF-8" }
    stub_request(:post, zendesk_api_ticket_url).to_return(
      status: 200,
      body: ticket_response,
      headers: default_header,
    )
    stub_request(:get, zendesk_url_default + "/users/me").to_return(
      status: 200,
      body: { user: {} }.to_json,
      headers: default_header,
    )
  end

  describe "Plugin Settings" do
    describe "Storage Preparation" do
      let(:zendesk_enabled_default) { false }

      it "has zendesk_url & zendesk_enabled site settings" do
        expect(SiteSetting.zendesk_url).to eq(zendesk_url_default)
        expect(SiteSetting.zendesk_enabled).to eq(zendesk_enabled_default)
      end
    end

    describe "zendesk_job_push_only_author_posts?" do
      it "disabled by default" do
        expect(SiteSetting.zendesk_job_push_only_author_posts?).to be_falsey
      end
    end
  end

  describe "Zendesk Integration" do
    describe "Create ticket" do
      let!(:topic) { Fabricate(:topic) }
      let!(:p1) { Fabricate(:post, topic: topic) }
      let(:zendesk_api_user_search_url) do
        zendesk_url_default + "/users/search?query=#{p1.user.email}"
      end
      let(:zendesk_api_user_create_url) { zendesk_url_default + "/users" }

      before do
        SiteSetting.zendesk_enabled = true
        sign_in staff
        default_header = { "Content-Type" => "application/json; charset=UTF-8" }
        stub_request(:get, zendesk_api_ticket_url + "/ticket_id/comments").to_return(status: 200)
        stub_request(:get, zendesk_api_user_search_url).to_return(
          status: 200,
          body: { user: {} }.to_json,
          headers: default_header,
        )
        stub_request(:post, zendesk_api_user_create_url).to_return(
          status: 200,
          body: { user: { id: 24 } }.to_json,
          headers: default_header,
        )
      end

      it "creates a new zendesk ticket" do
        post "/zendesk-plugin/issues.json", params: { topic_id: topic.id }

        expect(WebMock).to have_requested(:post, zendesk_api_ticket_url).with { |req|
          body = JSON.parse(req.body)
          body["ticket"]["submitter_id"] == 24 && body["ticket"]["priority"] == "normal" &&
            body["ticket"]["custom_fields"].find do |field|
              field["imported_from"].present? && field["external_id"].present? &&
                field["imported_by"] == "discourse_zendesk_plugin"
            end
        }

        custom_fields = topic.reload.custom_fields

        expect(custom_fields["discourse_zendesk_plugin_zendesk_api_url"]).to eq("ticket_url")
        expect(custom_fields["discourse_zendesk_plugin_zendesk_id"]).to eq("ticket_id")
      end
    end
  end
end